OVERVIEW OF THE ROLE
The Learning Team delivers programs and events across multiple audience areas, including adult programs, kids and families, young people, students and teachers, access audiences and outreach activities.
We deliver programs onsite, online and on tour to engage national audiences of life-long learners with the National Gallery’s collection and exhibitions program.
The Operations Coordinator makes this work possible by overseeing complex operational systems, processes, resourcing and day-to-day functions across the Learning Department.
The position leads a high performing team in the delivery of superior customer service, including full-time and casual staff who coordinate bookings for school programs, guided tours and access programs. The role oversees the deployment of resources across programs, including rostering of staff, ticketing, risk assessment, and venue management.
In the delivery of exceptional customer service, the role will address and resolve arising difficulties and complex matters that require detailed information gathering and investigation to achieve cooperation and satisfactory outcomes for clients and partners.
In addition, the Operations Coordinator contributes to business improvement practices across the Learning Team. The role will evaluate working methods and use initiative, technical expertise, specialist knowledge and originality in problem solving to support continuous improvement.
The Operations Coordinator is responsible for coordinating statistics and reporting for the Department, including data collection and analysis, using sound judgement and professional knowledge to inform decision-making.
In addition, the Operations Coordinator provides specialist project management support for major events such as the National Visual Arts Education Conference and opening weekend events for major exhibitions.
This position reports jointly to the Education Manager and Public Programs Manager and is responsible for supervising the Tours Coordinator, Bookings Coordinator, Program Coordinator and casual Learning Assistants as well as supporting the day to day operations for all casuals Facilitators and Educators.
This position is an ongoing full-time role within the Learning Team.