ABOUT THE GALLERY

The National Gallery is one of Australia’s leading visual arts institutions. The National Gallery is based in Canberra and is a vital part of the Australian cultural landscape. Our Purpose is to collect, preserve, promote and share the national collection of art. The Vision of the National Gallery is to be the international reference point for art in Australia, inspiring all people to explore, experience and learn. Our Values include boldness, integrity, respect and excellence.


WORKING AT THE GALLERY

When you work at the National Gallery you will be exposed to some of the world’s leading Australian and international art and artists. We are located in the National triangle on the waterfront and your lunchtimes can be spent in our beautiful sculpture garden or around Lake Burley Griffin.

We support flexible working practices, including working from home, although the Visitor Experience Host position is based on-site. You will have access to low-cost, onsite car parking.

The National Gallery is committed to the health, safety and wellbeing of our people and we expect our people to share this commitment and work safely at all times.

We value the contribution that a diverse workforce brings and encourage people from a diverse background to apply. This might include identifying as First Nations peoples, people with a disability, culturally and linguistically diverse people and LGBTQIA+ people.
OVERVIEW OF THE ROLE

The National Gallery is seeking enthusiastic customer services professionals to join the Visitor Experience (VE) and Membership team in our front-facing host positions. This role requires flexibility to work across a 7-day roster, including weekends, public holidays and peak periods. Availability across multiple days in a fortnight, including weekday shifts, is highly desirable.

The VE team welcomes people to the National Gallery and aims to provide exceptional customer service to domestic and international visitors and National Gallery members. Hosts are responsible for providing frontline assistance to visitors including:
- Concierge, ticketing, membership services.
- Wayfinding and accessibility support.
- Phone and email enquiries including feedback support.
- Exhibition invigilation and assistance for some programs and events.

In providing these services, Hosts communicate and interact with a wide range of people and liaise with staff across the Gallery. Hosts also assist with the operation and servicing of members in the Members Lounge.

Successful candidates can expect to work in a busy customer-focused environment requiring strong verbal communication, resilience and interpersonal skills. This role involves working on your feet for extended periods (up to 3 hours at a time), moving between locations, and undertaking light manual handling responsibilities such as movement of bollards, chairs and restocking of marketing collateral.

The Marketing, Communications and Visitor Experience portfolio works to attract and engage diverse audiences, grow earned revenue to support the Gallery’s work, position the brand, and create inspiring and memorable experiences for everyone who visits.

The Gallery is open every day of the year (except Christmas Day) from 10am – 5pm.

We are seeking applicants for both ongoing and non-ongoing part-time roles, and casual positions. A merit pool will be established to support flexible staffing needs. VE Hosts are provided a fortnightly roster and are invited to attend a bi-monthly team information and training evening.

Part-time positions work 7 days in a 14-day period, including one weekend in that period.

The merit list may be used to fill identical vacancies over the next 12 months, including casual and part-time opportunities across the Visitor Experience team. If you do not wish to be added to an order of merit, please notify us in your application.

VE Host roles are available on an ongoing part-time basis, as well as casual engagements within our fun and energetic VE and Membership team. This position reports to the Visitor Experience Coordinator and is supported by the Visitor Experience and Membership Manager.
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14/07/2026

Recruitment NGA

[email protected]

61202928

Part Time
Parkes, Canberra
ACT
$61,094 - $65,850 pro rata
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