• • Manage the National Portrait Gallery’s upgrade to Tessitura V16 from planning to implementation, ensuring business readiness and best practice
  • • Documenting all Tessitura procedures
  • • Manage Tessitura upgrades and troubleshooting, working with the Tessitura network to optimise business intelligence
  • • Manage all customer data, import data from Gallery initiatives and third parties
The National Portrait Gallery reflects the face of Australia and increases understanding and appreciation of Australian people and their stories through the art of portraiture. Guided by our values of creativity, innovation, inclusivity and integrity, our purpose is to develop a national portrait collection and provide the broadest possible access to all Australians. We do this through presenting engaging exhibitions and live and educational programs onsite in our award-winning building in Canberra, offsite across Australia, and on demand.
The Gallery is a dynamic and inclusive workplace and recognises the great contribution of our team. We’re committed to the health, safety and wellbeing of our team and our visitors, and to sustaining a safe workplace and inclusive culture. We support flexible working practices, including working from home, and respect family and caring responsibilities.
The Gallery is committed to equal opportunity and diversity. We welcome applications from First Nations people, LGBTQIA+ people, people with a disability, and people from culturally and linguistically diverse backgrounds.
The position
This role is being offered on a 12-month non-ongoing basis. This role may be performed remotely with a minimal on-site presence of 2 days per month as required.
Working within the External Relations team, this position will provide business critical leadership for Tessitura, ahead of the National Portrait Gallery’s upgrade to Tessitura V16. The role will ensure proper utilisation and growth of data-driven initiatives and best practice across the business.

Specific Tasks
• Manage the National Portrait Gallery’s upgrade to Tessitura V16 from planning to implementation, ensuring business readiness and best practice
• Documenting all Tessitura procedures
• Manage Tessitura upgrades and troubleshooting, working with the Tessitura network to optimise business intelligence
• Manage all customer data, import data from Gallery initiatives and third parties
• Actively engage with internal stakeholders to implement and execute data validation processes to ensure the accuracy and completeness of database entries.
• Update Systems Tables as required for elements such as attributes and output sets
• Provide any reporting as needed for the External Relations, Finance and Access & Learning teams
• Create Analytics Dashboards for ongoing reports
• Ensure accuracy of all data and reporting from Tessitura.
Selection Criteria
• A minimum of five (5) years’ experience in database management, preferably Tessitura, with a knowledge of SQL programming;
• Demonstrated experience in leading an CRM implementation project, including managing timelines, engaging effectively with stakeholders, and cross-organisational coordination;
• Demonstrated ability to manage day-to-day database operations, including maintenance, training, report development and data visualisation
• Demonstrated analytical skills, particularly in relation to customer databases
• Eye for detail and a demonstrated ability to work under pressure; ability to work autonomously with limited direct supervision.

Industry specific – desirable:
• Tertiary qualifications in information technology, data engineering and/or related subject areas
• A broad understanding of the cultural sector and the role of CRMs in arts organisations.

Applicant information
In no more than two A4 pages, please tell us how your skills, knowledge, experience and qualifications make you the best person for this job.
Email your application, a current CV and the application coversheet to [email protected] by the deadline listed below.

If you need more information, please get in touch with Callum Tolhurst-Close on 02 6102 7026 or by email [email protected].

Applications close midnight Sunday 18 August 2024.
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18/08/2024

Callum Tolhurst-Close

[email protected]

02 6102 7026

Full Time
Canberra/ Remote
Online/Remote
$92,713 – $108,785
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